qa77 Privacy Policy

Overview

At qa77, we are committed to protecting the privacy and personal information of every user who registers on our platform. This Privacy Policy applies to all services offered through qa77, including sports betting, live casino games, slots, crash games, and any other interactive services accessible via our website. By creating an account and using our platform, you agree to the practices described in this policy.

We understand that our players in Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar — place significant trust in us when they share their personal details and financial information. This document is written in plain, clear English so every player understands exactly what we do with their data and what rights they hold.

Information We Collect

When you register or interact with qa77, we may collect the following categories of personal information:

• Identity data: full name, date of birth, national identification number, and a copy of a government-issued ID (for KYC verification purposes).
• Contact data: email address, mobile phone number, and residential address.
• Financial data: transaction history, deposit and withdrawal records, bKash or Nagad account identifiers (masked), and payment method preferences.
• Technical data: IP address, device type, browser version, operating system, session timestamps, and cookies.
• Behavioral data: game history, betting patterns, session duration, game preferences, and responsible gaming interaction logs.

We collect this data directly from you at registration, through your ongoing use of the platform, and — where necessary — through third-party identity verification partners to meet our obligations around fair play and player safety.

How We Use Your Information

qa77 uses collected data for clearly defined, legitimate purposes only. Specifically, we use your information to:

• Create and manage your player account, verify your identity (KYC), and ensure you meet the 21+ age requirement before granting access to real-money features.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladesh bank transfers, and maintain accurate financial records.
• Detect and prevent fraud, money laundering, identity theft, and other unlawful activities that could compromise the integrity of our platform or harm other players.
• Provide customer support, resolve disputes, respond to your queries, and deliver relevant promotional communications such as bonus offers and tournament alerts — only where you have opted in.
• Personalise your experience on the platform — including game recommendations, responsible gaming notifications, and account summaries — based on your activity history.

Cookies and Tracking Technologies

qa77 uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your session and language preferences, and gather aggregate analytics that help us improve site performance. Cookies do not contain your full name or financial details — they identify your session token, not your identity directly.

You may manage or disable non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features. Session cookies are strictly necessary for secure login and game continuity and cannot be disabled without terminating your active session.

Sharing of Your Data

qa77 does not sell your personal data. We may share limited data with trusted third parties only in the following circumstances:

• Payment service providers (e.g., bKash, Nagad, Rocket, banking partners) for the sole purpose of processing your financial transactions accurately and securely.
• Identity verification and KYC service providers to confirm that users are genuine, of legal age (21+), and not subject to self-exclusion or sanctions lists.
• Legal and regulatory authorities when we are required to disclose data by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other serious offences.

All third parties with whom we share data are contractually required to handle it securely, use it only for the specified purpose, and not disclose it further without our written consent.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfill our legal and operational obligations. Financial records — including deposit and withdrawal histories — may be retained for a minimum of five years to comply with anti-money laundering and financial record-keeping requirements.

Once the retention period expires and there is no legal basis to hold your data further, we will securely delete or anonymise it so it can no longer be associated with you personally.

Your Data Rights

As a qa77 player based in Bangladesh, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of all personal data we hold about you at any time.
• Right of Rectification: If any data we hold is inaccurate or incomplete, you can ask us to correct it.
• Right of Erasure: Subject to our legal retention obligations, you may request that we delete your personal data.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Restriction: You may request that we limit how we use your data while an objection or correction request is being processed.

To exercise any of the above rights, please contact our data team at [email protected] with the subject line "Data Rights Request". We aim to respond within 15 business days.

Data Security Measures

qa77 implements a range of technical and organisational security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive fields, role-based access controls that limit internal staff access to only the data they need to perform their job, regular security audits, and two-factor authentication options for player accounts.

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage all qa77 players to use strong, unique passwords and never share their account credentials with anyone.

Third-Party Links

Our platform may contain references to partner services (such as payment processors or game providers like Pragmatic Play, Evolution Gaming, or Spribe). These third parties operate under their own privacy policies and qa77 is not responsible for the data practices of those external services. We recommend reading their respective privacy policies before sharing any personal information with them directly.

Age Restriction — 21+ Only

qa77 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under 21 years of age. If you are under 21, you must not use our services. If we discover that personal data has been submitted by someone who does not meet this age requirement, we will immediately delete the relevant account and associated data. Parents and guardians are encouraged to use parental controls to prevent minors from accessing online gambling platforms.

Changes to This Privacy Policy

qa77 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of qa77 after any changes to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way qa77 handles your personal data, our support team is available to assist you. We are committed to resolving all data-related queries promptly and transparently.

Email us at: [email protected]